FAQs

Payment

Can I pay using my credit card?

Yes, We accepts Visa, Mastercard and JCB.

Flies

What should I do if I can’t open the file received?

All files are in either PDF or ZIP format. Please make sure that you have proper software installed to open the file. If you still have issue with opening the files, please Contact Us.

Are all the files printable and multi-user?

Yes, all files are full-access, printable and multi-user.

When can I download my purchased documents?

You can download your files immediately after completing your payment.
If you can’t download your files normally, please contact us in time.

Guests

Can I purchase documents as a guest?

Yes, you can purchase documents as a guest.
Notice: We highly recommend you to create an account. Registered Engineering Standards Store users will always have access to their purchased files, favorite lists, and special offers we consider for them.

Where can I download my purchased documents if I have purchased as a guest?

After completing payment, an email containing the order information and download link will be sent to you automatically. Please make sure you have entered the correct email address.

Invoice

How can I get an invoice?

Click on the My Account button in the top right of your screen, and select My Orders.
Locate the desired order (by date or Order #), and click on the down arrow in the View Details column.
You may then click on the Printable Invoice number to view and download a copy of your invoice.

Can I have an official (tax) invoice?

No, we are not able to provide you with official (tax) invoice.

Request for a document

I can’t find the standards I’m looking for on Engineering Standards Store, what should I do?

You can submit your request for a special document in Contact Us form.

Any other questions?

Our world-class Customer Care team is available to assist you.